Documentation

How i-Connect works

An overview of the platform in English. The full chapter-by-chapter documentation is currently available in Italian — the English version is on the roadmap.

Architecture

Three components: the cloud platform (orchestration, dashboard, history), a thin PrestaShop module (HMAC-signed events and commands) and the official Business Central APIs v2.0 (OAuth2 service-to-service). Credentials are AES-256 encrypted and never leave the server side.

Quick start

Sign up and pick a plan → download the module from Settings → Module and install it on PrestaShop (1.7–9.x) → pair the shop with a one-time code → connect Business Central (tenant, client ID/secret, environment, company) → configure the flows. Everything runs automatically from there.

Orders to Business Central

Orders are pushed at the PrestaShop status you choose, on a holding customer (or a real invoice customer created with fiscal data), with buyer addresses, global dimensions, shipping as a G/L account line and the shop reference as external document number. Prices are owned by the shop: BC price-list discounts are zeroed and documents are created tax-exclusive.

Fulfillability and vouchers

The fulfillability check is event-driven, never on a timer: a “Check on BC” button per order, or a webhook the ERP calls when the order has been processed. Missing lines trigger order realignment on the shop and an automatic compensation voucher (paid value, configurable expiry), plus a Klaviyo event if connected.

Stock and prices

Stock flows from Business Central (automatic delta, safety threshold, optional prices — off by default) or from CSV/Excel files via upload, URL or FTP/FTPS with restock dates. Mapping key: BC item No. = PrestaShop product or combination reference. Only items that exist on the shop are mapped.

Shipping and marketing

Sendcloud prints the label at the right moment (your existing Sendcloud integration keeps creating the order) and tracking lands back on the PrestaShop order. Klaviyo receives server-side events: Order Modified (with voucher data) and Order Shipped (with tracking).

For the Business Central partner

i-Connect works with the standard v2.0 APIs out of the box. An optional small AL extension unlocks full parity with custom imports (sell-to name, operation codes, release action, custom logistics fields) plus two webhooks: real-time stock push and the order-processed return flow. Field names are configurable per tenant.

Questions? Write to support@i-creativi.com.