Terms & Conditions

Last updated: 7 July 2026

This is a courtesy translation. In case of any discrepancy, the Italian version of these Terms (available at /termini) prevails. These Terms govern the use of the i-Connect platform (the “Platform”), provided by i-creativi s.r.l.s., Via Villapizzone 26, 20156 Milano (MI), Italia — VAT IT08673460963, REA MI-2041659 (the “Provider”). Creating an account implies full acceptance of these Terms.

1. The service

i-Connect is a cloud service (SaaS) integrating PrestaShop e-commerce stores with Microsoft Dynamics 365 Business Central: stock and price synchronisation, order transfer, availability handling and shipping coordination, according to the subscribed plan. The service includes a connector module to be installed on the Customer’s PrestaShop shop.

2. Business customers only (B2B)

The Platform is reserved for companies, professionals and other parties acting in the course of their business. It is not intended for consumers; consumer-protection rules, including withdrawal rights, do not apply.

3. Account

  • The Customer is responsible for keeping credentials confidential and for all activity on the account.
  • Registration and billing data must be truthful and kept up to date.
  • The Provider may suspend accounts in case of breach of these Terms, fraudulent use or non-payment.

4. Plans, fees and payments

  • Available plans and fees are listed on the Pricing page. Prices exclude VAT.
  • Payments are processed by Stripe, with recurring monthly or annual billing in advance.
  • Subscriptions renew automatically unless cancelled from the customer portal before renewal.
  • Cancellation takes effect at the end of the paid period; no refunds for partially used periods, except where mandatory law provides otherwise.
  • The Provider may update prices with at least 30 days’ notice; changes apply from the next renewal.
  • In case of non-payment the service may be suspended after a reminder and reactivated upon settlement.

5. Customer obligations

  • Hold valid licences and environments for the connected systems (PrestaShop, Microsoft Dynamics 365 Business Central, third-party services such as Sendcloud or Klaviyo), whose costs remain with the Customer.
  • Provide correct integration credentials and keep configurations consistent across systems (e.g. matching item numbers).
  • Not use the Platform for unlawful purposes, unlawful data processing, or to compromise the security of the service.

6. Service levels and support

The Provider operates the service with professional diligence and continuous monitoring. Planned maintenance will be announced in advance where possible. Guaranteed service levels (SLA), recovery times and dedicated support channels apply to the Enterprise plan under the relevant agreement; other plans receive support through the channels listed on the Pricing page.

7. Data protection

Personal data processing is described in the Privacy Policy. For shop data processed through the Platform, the Provider acts as processor under Art. 28 GDPR based on the DPA available on request.

8. Intellectual property

The Platform, the connector module, trademarks and documentation remain the exclusive property of the Provider. The Customer receives a non-exclusive, non-transferable licence limited to the subscription term. “PrestaShop”, “Microsoft Dynamics 365 Business Central” and other trademarks belong to their respective owners; the Platform is not affiliated with them.

9. Limitation of liability

To the extent permitted by law, the Provider’s aggregate liability is limited to the amounts paid by the Customer in the 12 months preceding the event. The Provider is not liable for indirect damage, loss of profits, or loss of data attributable to third-party systems, Customer misconfiguration or force majeure. Liability for wilful misconduct or gross negligence remains unaffected.

10. Term and termination

The agreement lasts for the subscription period and renews as per Section 4. Either party may terminate for material breach after notice. Upon termination, the Customer’s configuration remains available for 30 days, after which data is deleted as described in the Privacy Policy.

11. Governing law and jurisdiction

These Terms are governed by Italian law. The Courts of Milan (Italy) have exclusive jurisdiction.

12. Changes

The Provider may update these Terms with 30 days’ notice by email or in-Platform notice. Continued use after the effective date constitutes acceptance.

13. Contact

i-creativi s.r.l.s. — Via Villapizzone 26, 20156 Milano (MI), Italia — support@i-creativi.com.